Here are some of our frequently asked questions. We hope they will help you, If you still have some questions, please do not hesitate to contact us.
Do you operate from a fixed address?
Yes, our office is currently located at Napier House, Elva Way in Bexhill. We are moving at the end of 2017 to Little Common, on the roundabout. Our full postal address can be found in our contact details.
Can you provide trade references?
Yes, we have a list of previous customers covering all sorts of works, that we are happy to provide details of.
Are you registered for VAT?
Yes, we are VAT Registered. Our VAT registration number is 153244236
Do you give a written estimate and quotation?
Yes, we do. After an initial meeting with you, we’ll provide a detailed estimate for all works discussed, depending on the size of the project we will also provide you with a work and payment schedule, detailing works to be completed in each week.
When can you start?
We will give a realistic proposed start date on an individual project basis, once the estimate is accepted. This can be discussed with a member of our team.
Do you have insurance cover?
Yes, we are obligated to have Public and Employers Liability Insurance along with construction insurance. You are welcome to see the certificated upon request.
Do you offer a guarantee of your work?
Yes, on specialist materials that we supply and fit only, such as windows and doors, electrical components, flat roof coverings etc.
Do you expect a deposit?
Small projects (less than a week) are charged at the end of the project. You’ll have 7 days to pay the balance. Projects over a week will be provided a payment schedule. Payments are required at each stage of the project.
How do you expect me to pay?
We accept BACs and Cheque payments.
How do you deal with changes to the specification?
Any changes should be put in writing and we will put this under additional/rebated works, we will update you accordingly with any cost adjustment. Please note that changes may cause a delay on your project.
Do you have all the necessary trades and skills in-house or hire sub-contractors?
We have both. Our subcontractors are supervised to ensure consistency and exacting standards. They are regular sub-contractors that have worked on many of our projects with us for many years. They are generally crews that require qualifications and certifications, which are regularly updated. This includes but not restricted to electricians and plumbers.